5 Whys and Other Lies About Complex System Failures
Jessica DeVita at All The Talks 2020 - DevOps
"Our words matter. Our words have consequences" - Sidney Dekker
The software has bugs. The systems sometimes fail. People make ""mistakes"". These are fundamental truths of technology. But the 5 Whys and other lies we've been told about analyzing systems failures are detrimental to actually learning from these failures. This talk will expose these convenient lies we've been told, and offer helpful alternatives.
Jessica DeVita
Sr. Applied Resilience Engineer at Netflix
Jessica DeVita is pursuing a MSc. in Human Factors and System Safety at Lund University to further explore the field of research on complex systems failures. Currently at Netflix on the CORE team, she partners with the Studio and Content Engineering teams on post-incident analysis and learning review facilitation.
The software has bugs. The systems sometimes fail. People make ""mistakes"". These are fundamental truths of technology. But the 5 Whys and other lies we've been told about analyzing systems failures are detrimental to actually learning from these failures. This talk will expose these convenient lies we've been told, and offer helpful alternatives.
Jessica DeVita
Sr. Applied Resilience Engineer at Netflix
Jessica DeVita is pursuing a MSc. in Human Factors and System Safety at Lund University to further explore the field of research on complex systems failures. Currently at Netflix on the CORE team, she partners with the Studio and Content Engineering teams on post-incident analysis and learning review facilitation.